Privacy Policy

1. Who We Are

V & T Carbonic, Inc. ("we," "us," or "our") is a commercial refrigeration and beverage services company located at 18350 Bedford Circle, La Puente, CA 91744. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vtcarbonic.com or contact us to request service.

2. Information We Collect

Information you provide directly

When you submit a service request or contact form, we may collect:

• Your name
• Business name and address
• Phone number and email address
• Details about the equipment or service you need

Information collected automatically

When you visit our website, standard web server logs may record your IP address, browser type, referring URL, and pages visited. We do not use tracking cookies or third-party analytics services beyond what is necessary to operate the site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule and dispatch technicians
• Send service confirmations and follow-up communications
• Improve our website and services
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers — third-party vendors who assist us in operating our website or conducting our business (e.g., email delivery), subject to confidentiality obligations.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide ongoing service, and comply with our legal obligations. Service request records are typically retained for a minimum of three years.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information).

To exercise these rights, please contact us at the information below. We will respond to verifiable requests within 45 days.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: