Terms of Use

1. Acceptance of Terms

By accessing or using the website at vtcarbonic.com (the "Site"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Site. These terms apply to all visitors, users, and others who access or use the Site.

2. About V & T Carbonic, Inc.

V & T Carbonic, Inc. is a commercial refrigeration and beverage services company located at 18350 Bedford Circle, La Puente, CA 91744. The Site provides information about our services and allows customers to submit service requests.

3. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not:

• Violate any applicable federal, state, or local laws or regulations
• Infringe the rights of any third party
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of the Site or its related systems
• Interfere with or disrupt the integrity or performance of the Site
• Introduce any viruses, malware, or other harmful code

4. Service Requests

Submitting a service request form through the Site does not constitute a binding service agreement. Service is subject to availability, scheduling, and the execution of a separate service agreement between you and V & T Carbonic, Inc. We will contact you to confirm details and scheduling after receiving your request.

5. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is the property of V & T Carbonic, Inc. or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

6. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by law, V & T Carbonic, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from your use of the Site shall not exceed one hundred dollars ($100).

8. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. SMS Communications Program

V & T Carbonic, Inc. operates an SMS text messaging program to communicate with customers regarding service-related matters. By opting in, you agree to the following terms governing our SMS program.

9.1 Program Description

We may send you SMS text messages related to: service appointment confirmations, technician dispatch notifications, estimated arrival times, service reminders, follow-up on submitted service requests, and responses to inquiries you have initiated. Message frequency varies based on your service activity and is typically 1–5 messages per service event.

9.2 How to Opt In

You may opt in to receive SMS messages from V & T Carbonic, Inc. in any of the following ways:

• Web Form: By submitting a service request form on this Site and checking the SMS opt-in checkbox, you expressly consent to receive text messages related to your service request.
• In Person or by Phone: By verbally providing your mobile number and consenting to SMS communications when scheduling service by phone or in person.
• Text Keyword: By texting JOIN to our business number at (626) 341-1275.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from V & T Carbonic, Inc. You may still request service without opting in to SMS communications.

9.3 How to Opt Out

You may opt out of SMS communications at any time using any of the following methods:

• Reply STOP, CANCEL, UNSUBSCRIBE, or QUIT to any SMS message you receive from us.
• Call us at (626) 330-3592 and request to be removed from SMS communications.
• Email us at serviceteam@vtcarbonic.com with your name, mobile number, and a request to opt out.

After opting out, you will receive a single confirmation message acknowledging your opt-out. No further SMS messages will be sent to your number unless you affirmatively opt in again. Opting out does not affect your ability to receive service from us.

9.4 Help

For assistance with our SMS program, reply HELP to any SMS message you receive from us. You may also contact us directly:

• Phone: (626) 330-3592
• Email: serviceteam@vtcarbonic.com
• Hours: Monday – Friday, 8:00 AM – 4:30 PM (Pacific Time)

9.5 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. V & T Carbonic, Inc. is not responsible for any charges imposed by your wireless carrier. Check with your carrier if you are unsure about your messaging plan.

9.6 Supported Carriers

SMS messaging is available through most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, and US Cellular. Carrier availability and support may vary. Delivery is not guaranteed on all carriers or devices.

9.7 Privacy & Data Use

Mobile phone numbers collected for SMS communications and SMS opt-in consent data are used solely to deliver the service communications described in this section. This information is never sold, rented, or shared with third parties for marketing or promotional purposes. full details on how we collect, use, and protect your personal information. See our Privacy Policy for full details on how we collect, use, and protect your personal information.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

12. Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.

13. Contact Us

If you have questions about these Terms of Use, please contact us: